frequently asked questions
the stuff you're probably wondering
how does this actually work?
you snap a photo of junk mail, and we use image recognition to identify the sender. then we submit opt-out requests through the appropriate channels, whether that's a company's own unsubscribe process, the DMA choice program, or direct contact. basically a do-not-mail list, one piece at a time.
are you going to sell my data?
no. full stop. we don't sell your data, we don't share it with advertisers, and we don't use your photos to train AI. we built this to reduce the amount of unwanted stuff in your life.
who are you?
a frustrated human who got tired of junk mail. this isn't a venture-backed startup or a big corporation. it's a side project built out of genuine annoyance, and a belief that opting out of junk mail shouldn't require a law degree.
is this free?
yes. stop mailing us is free to use. we may introduce optional paid features in the future, but the core service (uploading a photo and getting unsubscribed) is free.
do i need an account?
nope. you can upload a photo without signing in. signing in with Google just lets you track your submissions and get status updates via email. totally optional.
how long until the mail stops?
it depends on the sender. some companies process opt-out requests within a few days. others can take up to 8-10 weeks (yes, really). we'll keep you updated on the status if you sign in.
what happens to my photo?
we use it to identify the sender and submit your opt-out request. photos are stored for up to 90 days while we process your request, then deleted. we don't use them for anything else.
do i need to give my social security number?
not to get started. just snap a photo of your junk mail and we handle the opt-out. if you want us to remove you from pre-approved credit card offers or data broker lists, we can optionally use your SSN to submit those requests through OptOutPrescreen and similar services. it's completely optional and only used for that purpose.
is there a national do not mail list?
unfortunately, no. there's no federal "do not mail" registry like the do not call list. the closest options are industry-run services like DMAchoice ($2/year) or OptOutPrescreen (credit offers only). that's why we built this. just snap a photo and we'll do the rest of the paperwork.
will opting out hurt my credit score?
no. opting out of prescreened credit offers through OptOutPrescreen does not affect your credit score. lenders can still access your credit report when you apply. they just won't send you unsolicited offers. stopping junk mail has zero impact on your creditworthiness.
can i stop "current resident" mail?
this is the hardest type to stop because it's not addressed to you personally. you can try contacting the sender directly or writing "return to sender" on unopened mail. bulk mailers like Valpak and RedPlum have their own opt-out pages. success rates vary. it's the one area where there's no silver bullet.
what if the junk mail doesn't stop?
most mail stops within 30-90 days. if it keeps coming after that: document it with photos and dates, contact the sender directly and get a confirmation number, and file a complaint with the FTC at ftc.gov/complaint. you can also check if your info is on data broker sites like Spokeo or PeopleFinder and opt out from each.